Utahns put brakes on DMV being used as example of gov’t efficiency

TAYLORSVILLE, Utah — Whereas saying GRIT, his new DOGE-like initiative, Governor Spencer Cox identified how the DMV is an effective instance of how environment friendly a authorities company may be.

After all, when FOX 13 Information talked to the general public on the DMV workplace in Taylorsville on Friday, Cox’s commentary was a matter of opinion.

“My daughter actually went to the DMV and she was out in less than 5 minutes,” mentioned new Utah resident Antionio Star, “and I went to the driver’s license division and it took me a little longer!”

That’s the type of remark Utah State Tax Fee Chair John Valentine likes to listen to, as his group is accountable for operations at DMV workplaces.

“The DMV has been amazing,” he claimed. “For the last 11 years I’ve been at the commission, we’ve gone from being the funny thing about how long it takes to wait — take a number, wait in the chair for 35 minutes, and then you get your service — today we don’t have that.”

Cox launches ‘GRIT,’ Utah’s model of ‘DOGE’:

Cox launches ‘GRIT,’ Utah’s model of ‘DOGE’

Sadly for Valentine, not all DMV clients we talked with felt the identical approach, as they’d have welcomed a 35-minute wait.

“The worst part is waiting in line for 2 hours,” mentioned DMV customer Tracy Thacker. “I had to sit and wait for two hours because I didn’t have an appointment, and on the website to get an appointment, they didn’t have a tab for what I was looking for. So I couldn’t get an appointment and I had to wait.”

Thacker, a West Valley Metropolis resident, wanted a brand new title for an outdated car. One other buyer trying to full a title switch walked out when she noticed the wait time was an hour and quarter-hour.

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“If they think that they’ve improved the efficiency, I’d hate to think what it was before it was improved,” mentioned Terry Peterson.

The State Tax Fee admits it might get higher at serving the general public, and that the launch of the GRIT initiative will solely assist attain that purpose.

“DMV is working really well, but we have a couple things we’re gonna work on as part of this initiative,” Valentine admitted. “One of which is e-titling. We’re gonna be working and involve customers with being able to transfer titles electronically.”

If Valentine’s imaginative and prescient got here true, there could be no purpose to to pay the DMV a go to.