Amazon lawsuit over refund policy: What you need to know

HOUSTON — A brand new class-action lawsuit claims Amazon has been reversing a number of the prompt refunds it points to prospects after product returns, leaving some customers on the hook weeks later.

Many shoppers depend on the comfort of dropping off Amazon returns at shops like Kohl’s, Staples, or Entire Meals and receiving a right away refund to their bank card or Amazon account. However in response to the lawsuit, a few of these refunds have been revoked days or even weeks later, with Amazon claiming the gadgets have been both by no means obtained or have been returned in broken situation.

Shopper Invoice Middendorf mentioned he returned an merchandise to a retailer location final 12 months however by no means obtained a refund.

“About 10 days passed, nothing from Amazon yet. Typically, I get a refund in a day or two at most,” Middendorf mentioned. “So I came back to the store and said, ‘Hey, do you have any tracking information on this order?’”

In accordance with ConsumerWorld.org, Amazon’s wonderful print permits the corporate to cost prospects for beforehand refunded quantities if the returned gadgets aren’t of their unique situation, are lacking elements, or disappear solely in the course of the return course of.

Client specialists advocate that customers all the time get a receipt when dropping off a return and maintain onto it for a number of months in case the refund is later disputed.

“If you’re returning to Amazon, check your account, then check again a week later to make sure they have it, so you don’t waste your money,” mentioned shopper reporter John Matarese.